WinCrown Terms and Conditions

Welcome to WinCrown Casino. These Terms and Conditions govern your use of our website, wincrown.com, and all services we provide, including our games, promotions and account features. By completing your WinCrown login and accessing our platform, you confirm that you have read, understood and agreed to be bound by these terms. Our casino is operated by Novatrix SRL, registered in Costa Rica, and Paysafe transactions on our site are processed by Tronabriz Limited. We hold an E-gaming licence No. 0000002 issued by the Tobique Gaming Commission, and we are committed to operating fairly and transparently for every player who joins WinCrown.

Eligibility and Account Registration

To use our services, you must be of legal gambling age in your jurisdiction and reside outside our restricted territories. We do not accept players from a number of countries, including Belgium, Bulgaria, the Netherlands, Poland, Romania, the United Kingdom, the United States, and several others listed on our website. We at WinCrown reserve the right to verify your location and identity at any time, and if you are found to be accessing our services from a restricted country, we may suspend your account and void any winnings.

When you register with us, you must provide accurate, complete and legal personal details. Our registration process includes contact confirmation and an e-mail verification link, as we do not operate a no-account model. Once verified, you can perform your WinCrown casino login using your chosen credentials. We recommend keeping your login details confidential, as you are responsible for all activity carried out under your account, whether through our WinCrown app, WinCrown casino app or desktop and mobile browser versions of our site.

Use of Our Platform

• We provide access via desktop and mobile browsers; a dedicated WinCrown casino app may also be available for supported devices.
• We require one account per person, household, address, e-mail, IP address and device.
• We may request additional verification, including a phone call to your registered number, at any stage of your relationship with us.
• You must not use a VPN or proxy to circumvent our geographic restrictions; we may confiscate winnings obtained this way.

Deposits, Withdrawals and Currencies

Our cashier supports EUR, AUD, USD, NOK, CAD, NZD, JPY, BRL, INR and ZAR, as well as major cryptocurrencies including BTC, ETH, LTC, BCH, DOGE, USDT, BNB, ADA, TRX and XRP. The minimum deposit at WinCrown is €20 or its equivalent. Deposit and withdrawal limits vary by method: cards and e-wallets such as Mastercard, Visa, Maestro, MiFinity, Skrill and Neteller allow a maximum of €4,000, while Apple Pay and Paysafecard are capped at €1,000. Bank transfers are not available for deposits but can be used for withdrawals, subject to a minimum of €100 and a maximum of €5,000, with possible intermediary bank fees of up to €16.

We apply daily, weekly and monthly withdrawal limits of €2,000, €5,000 and €20,000 respectively, though progressive jackpot wins are paid in full without these caps. All deposits must be wagered three times before a withdrawal request can be processed. We process approved withdrawals within 72 hours; cards and e-wallets are typically instant once processed, while bank transfers may take 3 to 10 business days.

Identity Verification

Before releasing any withdrawal, we require Know Your Customer verification. This includes a government-issued photo ID, proof of address dated within the last three months, and proof of your payment method. Documents must be in Latin or Cyrillic script; otherwise, we may request video verification. We review documents within 30 working days, and if we cannot reach you by phone or e-mail within two weeks of a request, we reserve the right to lock your account and cancel the withdrawal. Players wishing to play with BTC must complete identity verification before making deposits or placing bets.

Bonuses and Promotions

At WinCrown, we offer a generous Welcome Pack of 250% up to $8,000 plus 400 Free Spins spread across four deposits, along with daily promotions such as our Monday, Tuesday, Wednesday, Thursday, Friday and Weekend Reload bonuses. Every WinCrown casino bonus comes with specific terms, including minimum deposits, maximum bet limits during wagering, and wagering requirements that typically range from x30 to x40. We also run a WinCrown no deposit bonus offer from time to time, though winnings from such offers are capped at €50 and are always subject to our general bonus rules.

We do not make bonuses available to cryptocurrency players unless explicitly stated, and our Welcome Pack is not offered to players from Canada or Australia. Generally, we allow only one bonus per person, family, address, e-mail, IP address and device. Maximum winnings from deposit bonuses are capped at €10,000, and any WinCrown casino no deposit bonus win above the stated cap will be removed prior to withdrawal. We reserve the right to cancel a bonus once your balance falls to €0.05 or less, and real money is always spent before bonus funds.

Sweden-based players are not eligible for bonuses, promotions, our VIP program or loyalty point exchange, in line with local regulatory requirements. Our Comp Points loyalty system rewards you for wagering on slots and live games, and from Level 7 onwards you can exchange points for bonus money, which carries no wagering requirement once converted.

Fair Play and Game Rules

We work with 114 game providers to deliver more than 10,000 games, including slots, live dealer tables, table games, jackpots and scratch cards. Certain providers are restricted in specific markets; for example, NetEnt titles are unavailable in a number of European countries, and Microgaming games are not offered in the USA, UK, France or Australia. We reserve the right to void bets or winnings obtained through games that were not intended for your jurisdiction.

Account Suspension and Inactivity

If your account remains inactive for 12 months without login or gameplay, we may apply a monthly inactivity fee of €20, or deduct your full balance if it is lower than this amount. We also reserve the right to suspend or close accounts where we identify fraudulent activity, breach of these terms, or abuse of our bonus system, including cases involving a high withdrawal-to-deposit ratio or patterns indicating negative income for our business.

Responsible Gambling and Limitations of Liability

We encourage responsible play and provide tools to help you manage your gaming activity. WinCrown Casino is not liable for losses arising from your use of our services beyond what is required by applicable law, and we do not guarantee uninterrupted access to our platform at all times. Refund requests must be submitted within 24 hours of a transaction, and approved refunds are paid within 5 to 7 banking days.

Changes to These Terms

We may amend these Terms and Conditions at any time to reflect changes in our services, regulatory requirements or business practices. Continued use of your WinCrown account after such changes constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any updates.

Contact Us

If you have questions about these terms, you can reach our support team 24/7 via live chat, e-mail us at support@wincrown.com, or use our Telegram bot. For data protection queries, please contact DPO@novatrixsrl.net. We at WinCrown are committed to providing a secure, fair and enjoyable gaming environment for all our players.