WinCrown Privacy Policy

At WinCrown Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our services. This Privacy Policy explains how we collect, use, store and protect your information when you register, deposit, play or withdraw funds on wincrown.com. By using our platform, you agree to the practices described below. Our casino is operated by Novatrix SRL, registered in Costa Rica, and licensed by the Tobique Gaming Commission under E-gaming licence No. 0000002.

Information We Collect

When you create an account with us, whether searching for "wincrown login" or completing a WinCrown Casino login for the first time, we collect certain categories of personal information necessary to provide our services and comply with our legal obligations.

• We collect registration details such as your name, date of birth, address, e-mail and phone number.
• We gather payment information, including card details, e-wallet identifiers or cryptocurrency wallet addresses used for deposits and withdrawals.
• We record your gaming activity, including bets, wins, bonus usage and session history.
• We store identity verification documents such as government-issued photo ID, proof of address and proof of payment method as part of our KYC procedures.
• We automatically collect technical data, including IP address, device type, browser information and geolocation, particularly when you access our services via the WinCrown app or WinCrown casino app on mobile.

How We Use Your Data

We use the information we collect to operate WinCrown Casino safely and effectively, to verify your identity, prevent fraud, and comply with anti-money laundering regulations. Our team also uses your data to personalize your experience, including offering a WinCrown bonus or WinCrown casino bonus relevant to your activity, and to communicate important account updates via e-mail, live chat or our Telegram bot.

• We process your data to manage deposits, withdrawals and account verification.
• We use your gameplay data to calculate loyalty points, VIP status and cashback eligibility.
• We may contact you regarding promotions, tournaments or a WinCrown no deposit bonus, unless you opt out.
• We use technical data to detect suspicious activity, VPN usage or attempts to bypass geographic restrictions.

Legal Basis for Processing

We process your personal data based on the necessity of performing our contract with you, compliance with legal and regulatory obligations under our license, our legitimate interests in preventing fraud and maintaining security, and, where applicable, your consent for marketing communications.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties strictly for operational, legal or security purposes.

• We share payment data with processors such as CoinsPaid for cryptocurrency transactions, and with Tronabriz Limited, which processes Paysafe transactions on our behalf.
• We may disclose information to regulatory authorities, including the Tobique Gaming Commission, upon lawful request.
• We share data with identity verification providers to complete KYC checks before withdrawals.
• We may provide information to law enforcement agencies where required by law.

Data Security

WinCrown Casino applies industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss or misuse. Our servers are secured with encryption protocols, and access to sensitive data is restricted to authorized personnel only. Despite these measures, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our licensing obligations and applicable financial regulations. Verification documents and transaction records are typically retained for a minimum period required by anti-money laundering law. If your account becomes inactive for 12 months, an inactivity fee of €20 per month may apply, but we continue to retain your data in accordance with our legal obligations even during this period.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honour these requests in accordance with applicable data protection law.

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to certain processing activities, including direct marketing.
• You can withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our data protection team at DPO@novatrixsrl.net, or reach our support team via support@wincrown.com.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze traffic across our platform. Whether you access us through a browser or the WinCrown app, cookies help us keep you securely logged in and personalize the content you see, including relevant WinCrown casino bonus offers. You may adjust your browser settings to limit cookie usage, though this may affect certain features of our site.

Restricted Territories and Compliance

Our services are not available to residents of certain restricted countries, and we apply additional restrictions in jurisdictions such as Sweden, Canada and Australia regarding bonuses and promotional offers. We process data in compliance with applicable regulations in our target markets, including Australia, Canada and Europe, and we localize our services, including English (Australia), to better serve our players.

Children's Privacy

WinCrown Casino is intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information.

International Data Transfers

As we operate internationally and serve players across multiple regions, your data may be transferred to and processed in countries outside your country of residence. We take appropriate safeguards to ensure your data remains protected in accordance with this policy, regardless of where it is processed.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our support team, available 24/7 via live chat, e-mail at support@wincrown.com, or our dedicated data protection contact at DPO@novatrixsrl.net. We are here to help ensure your experience with us remains safe, transparent and enjoyable.